McAfee, the world’s largest dedicated security technology company, has announced its Managed Service Provider (MSP) program, ensuring that partners have access to the tools, training and resources required to grow a successful managed security services business. “We are seeing tremendous growth in the managed service market fueled by customer demand for reduced IT complexity andRead more >>

Imagine the risk: A former technician starts grumbling about your firm amidst a night of self-indulgence and sulking.  Curiosity gets the best of them, and they decide to see if all the client passwords have been changed since their departure from the company.  Low and behold, they find a service account password that wasn’t changed,Read more >>

Businesses of all sizes find themselves in unknown territory with the exponential growth of the mobile workforce and the “consumerization of IT.” In particular, employees are extending their workday and increasing office efficiency by using their own personal technology such as, smartphone and tablet devices. Because corporate IT is not always dictating which smartphone orRead more >>

ConnectWise, the leading business management solution for service providers, MSPs, technology consultants, integrators, and developers, has announced increased adoption of its Managed Device APIs by third-party vendors, resulting in better integration and automation for ConnectWise partners. ConnectWise integrations now number more than 40 channel-friendly products, from remote monitoring and management (RMM) tools, to quoting solutions.Read more >>

As the number and severity of cyber-crimes continues to grow, it’s important for the channel to understand the steps cyber-criminals take to attack an organization’s network as well as the types of malware they use and the tools to recommend to companies so that they can stop these attacks from happening. There are four basicRead more >>

Once, the key drivers for telecommuting were about productivity and flexibility—the so-called “work-life balance” that many workers strive for.  Those “soft benefits” still exist, but, increasingly, financial considerations such as gas prices, the credit crisis and hard cost savings are driving telecommuting programs. There are many positives for telecommuting programs as it helps companies strengthenRead more >>

With the right tools and knowledge, any MSP can effectively drive Help Desk Performance, and thus customer experience as well as the golden goose – Profitability! By monitoring key metrics you will be able to confident reduce costs through resource burden rate analysis and achieve ever increasing technical efficiency. To get started it is firstRead more >>

If there is one truth in computing technology, it is that nothing lasts forever. From microprocessors to applications, the pace of change and innovation continues to accelerate in computing. Today’s state of the art will be tomorrow’s “need to upgrade.” The pervasiveness of the Internet, the growth of cloud computing, and the proliferation of multipleRead more >>

Patrick Sweeney is SonicWALL’s Vice President, Product Management. SonicWALL produces security solutions for SMBs and Enterprises. We had a chat with Patrick to learn on how SonicWALL helps its’ channel partners to overcome business challenges and maximize profits. What do you think are the new challenges that channel partners are facing? Channel partners are continuallyRead more >>

LabTech Software, developer of the world’s leading remote monitoring and management (RMM) solution, has announced the arrival of LabTech 2012, the first in a series of product updates designed to provide IT service professionals with a complete suite of product features and services. Available to LabTech partners immediately, this RMM solution for both on-premise andRead more >>