Global Mentoring Solutions (GMS) Live Expert, an outsourced Help Desk and NOC for Managed Service Providers (MSPs), has announced the acquisition of Dove Help Desk, an outsourced live help desk working solely with MSPs across the United States. With 24/7 end user phone, chat and email support capabilities, GMS Live Expert aims to complement aRead more >>

There’s a new external monitoring service from Zoho called Site 24×7, and it’s a service you really want to check out. Zoho brings website monitoring and more to the cloud, with a number of capabilities that admins have wanted for years but been hard-pressed to find. It starts with a free trial. Site24x7 lets youRead more >>

If there is one truth in computing technology, it is that nothing lasts forever. From microprocessors to applications, the pace of change and innovation continues to accelerate in computing. Today’s state of the art will be tomorrow’s “need to upgrade.” The pervasiveness of the Internet, the growth of cloud computing, and the proliferation of multipleRead more >>

LANDesk, a leading provider of systems lifecycle management, endpoint security and IT service management solutions, has released the findings of recent research conducted by the Service Desk Institute (SDI). Sponsored by LANDesk, the study is the first of its kind in the United Kingdom and captured responses from over 10,000 IT service management professionals. TheRead more >>

There are thousands of books on how to grow your business, run your business, be a good leader, be more productive, etc…. I know a lot of IT & Telecom solution providers that read all those, attend conferences, but still run their business by “the seat of their pants.” This is understandable in our industryRead more >>

Patrick Sweeney is SonicWALL’s Vice President, Product Management. SonicWALL produces security solutions for SMBs and Enterprises. We had a chat with Patrick to learn on how SonicWALL helps its’ channel partners to overcome business challenges and maximize profits. What do you think are the new challenges that channel partners are facing? Channel partners are continuallyRead more >>

I know I am not alone in thinking that most vendors just don’t get what the channel is all about. For example, take IBM. While fear is mounting in the industry towards software providers, hardware providers, cloud providers …what do they do? I honestly do not know. I have met IBM at many channel events. Last yearRead more >>

LabTech Software, developer of the world’s leading remote monitoring and management (RMM) solution, has announced the arrival of LabTech 2012, the first in a series of product updates designed to provide IT service professionals with a complete suite of product features and services. Available to LabTech partners immediately, this RMM solution for both on-premise andRead more >>

February through April seems to be when all the technology associations plan their parties, conferences, and roadshows. While the travel can be hectic, I personally enjoy most of these events. Even through the constant chatter of cloud and managed services, I find the events refreshing for me; they serve as a recharge and a breakRead more >>

For several years I have been keeping in touch with managed print solutions with a 1,000 foot pole. I like the idea of increasing your footprint within a client. Deeper sales penetration usually equals “stickier” clients. But the problem I had with managed print providers was that many were acquiring large managed services practices andRead more >>